• Arun M Battula

7 Principles of Quality Management

We have recently completed the first phase of Business Transformation for a Banking Sector Technology Systems Integration Company. These 7 Principles of Quality Management as proposed by ISO 9001, acted as the levers.


  1. Customer Focus

  2. Leadership

  3. Engagement of People

  4. Process Approach

  5. Improvement

  6. Evidence-based Decision Making

  7. Relationship Management


You can read more about these 7 Principles at ISO website.


Please get in touch on arun@palmyga.com to know more about how we can help you plan and execute your Business Transformation.


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